CREATING YOUR SIMPLECLENZ APPOINTMENTS
Scheduling your appointments with the SimpleCleanz scheduler is a breeze. After you've registered and chosen your SimpleCleanz package, you'll get a confirmation email. The next step is to start scheduling your cleanings so we can get your home spick-and-span. Here you'll find all the info you need to set up your two cleanings per month. You can give one or both of them to a loved one, friend, or someone who needs it. And don't worry, the entire process is super easy.
SOMEONE HOME FOR YOUR CLEANINGS
In order for our cleaners to enter your residence, someone over the age of 18 must be present. If you do not wish to be home during the cleaning, you must sign a waiver allowing our technicians to enter and clean your residence without you being present.
In this case, our team must be let in by the Property Management Team or you can simply let the cleaning technicians in and leave the property.
PETS ON PREMISIS DURING CLEANINGS
We must put pets in a safe place during a cleaning, like a protective pet cage. We use cleaning products that could harm your pet, so it's important to us that they're cage during the cleaning.
We at SimpleCleanz are huge pet lovers and we want your pets to be safe as well as your house clean.
AVERAGE TIME FOR EACH CLEANING
On average, each SimpleCleanz appointment takes 45 minutes to an hour, unless you request an ala carte service that could extend the time frame. Our goal at SimpleCleanz is to get in and out of your residence quickly for each appointment, so you can get back to enjoying your fresh smelling, always cleaned, paradise!
HOARDING AND JUNK
At SimpleCleanz, we want to provide you with the best possible cleaning service every time we visit your home. However, we don't offer junk removal services for households that have large amounts of clutter. Our goal is to provide you with a consistent cleaning service, not a one-time junk removal service. If you need that type of service, SimpleCleanz can suggest local companies that provide these types of services.
PARKING FOR OUR CLEANING TECHNICIANS
Because each SimpleCleanz Cleaning Team uses their own vehicles for each appointment we know certain residences may have private parking or no available visitor parking spaces during the time of your appointment. Please take the necessary steps each time you have an appointment scheduled that your cleaning team has the appropriate parking pass or space available in order to make sure towing doesn't happen to the vehicle.
PROTECT VALUBLES DURING EACH CLEANING
Please make sure all your stuff is locked up tight and stored in a safe spot. This is for your protection as well as our cleaning technicians. We want to make sure that no incident occurs ever when it comes to our client's merchandise. If anything's not the same after cleaning is done please reach out to our management team immediately so we can resolve any issue right away! We want you to feel safe and trustworthy using SimpleCleanz and never have to worry about any negative occurrences happening in your home.
MISSING YOUR APPOINTMENT
If you change your appointment date there's no guarantee you'll get the new scheduled cleaning date you choose. If this happens, you can call our customer service department to help get you the cleaning date you desire or you can send an email to our scheduling team support@simplecleanz.com and we'll do our best to accommodate your scheduling needs.
