SimpleCleanz Most Common Asked Questions
Frequently asked questions
How often do I receive SimpleCleanz services with my subscription?
With the standard subcription service you receive cleanings once every 2 weeks or whenever you choose to have your cleaning services done. Whether you decided to have it done at your current residence or a different location, those are your options.
Can I transfer one of my cleanings to a family member or friend?
Absolutely! Your service can be used for your current residence or any location within the mile proximity based on your subscription plan.
Can I add extra cleanings to my plan, and how much extra does it cost?
Yes, you can definitely add extra cleanings to your plan if you use the current two you have. Simply go to the WeJustClean scheduling calendar and schedule your additional cleaning for the number amount of rooms you desire.
Can I provide my own cleaning supplies?
Can I have the same exact dates each month for my cleaning?
Yes! When you first register with SimpleCleanz you can request the same day, dates, and time each month with your plan if that's what you choose. This way we're able to send out your SimpleCleanz crew on those dates without you having to set the appointment calendar.
Does is cost extra for Green Cleaning if I prefer all green products?
If you request green cleaning there are additional charges added on for green products. This can be added to your monthly plan if you prefer green cleaning for each cleaning. Otherwise the date of your cleaning you can simply request green cleaning and you will be charged the extra fee the day of your cleaning.
If I don't use one of my cleanings do I loose that cleaning in my plan?
Fortunatley SimpleCleanz does allow you to carry over your cleanings to the next month but because of the busy schedules of all our clients we cannot guarantee the date you request for your cleaning. If you want to guarantee any date outside the normal 2 per month, or any date chosen and do want it guaranteed, there can be an additional fee of $15.00 dollars added.
Can I cancel my SimpleCleanz subscription anytime during my plan?
Yes! We understand things can happen. Whether you move out of your area, or you get a new job! Because of that we do allow you to cancel your SimpleCleanz plan. If you decide to cancel your plan because of relocation we can transfer your service to wherever your new residence is as long as we offer services in your area.
Does someone have to be the residence during the cleaning?
Unless authorized by the Property Managment Team or a waiver is signed and approved to be let in your residence someone over the age of 18 has to be on site during the time of your cleaning being performed.
How long does a normal cleaning take with SimpleCleanz?
A normal cleaning with SimpleCleanz can take anywhere from 45 minutes up to an hour based on the size of your unit. You average one or two bedroom apartment or condo usually will take 45 minutes. Your average three bedroom apartment or condo usually takes up to one hour.
If we move do we still recevice our SimpleCleanz service at our new residence?
Absolutely! If you move in any part of the country that SimplCleanz offers our service you will be up where you left off with your cleanings immediately!
How do I reschedule or cancel my SimpleCleanz appointment if I need to?
Its simple. Just go back to the SimpleCleanz scheduling tool and simply
Can I have the same cleaning crew assigned to my cleanings each time if I"m extremely satisfied with the cleanings they do?
Yes! If you want to use the same crew each time for your cleanings you can call and speak with a SimpleCleanz scheduling specialist who can schedule all your cleanings and the specific crew you want assigned to all of your cleanings moving forward.
SimpleCleanz is committed to providing all of our customers with exceptional cleaning service. When a SimpleCleanz service appointment is canceled without giving enough notice, you will only be rescheduled on the next available calendar date of service. If you require anything sooner there will be an additional charge.
Please call us at (888) 531-4711 48hrs prior to your scheduled appointment to cancel and create a new calendar date for your SimpleCleanz service.
We want you to be completely satisfied with the SimpleCleanz service. If you are in any way dissatisfied with our cleaning services you ordered, we’ll redo the service appointment at no additional charge, or refund your monthly payment within immediately. Simply email us the problem, and we’ll take care of you.